Return, Refund, and Replacement Policy

1. All Sales Final on Biological Products

Due to the perishable and sensitive nature of biological and microscopy-related materials:

• All biological products are final sale.

• No refunds will be issued for biological items once shipped.

• This includes (but is not limited to): liquid solutions, cultures, syringes, slides, or any perishable research materials.

This policy exists to protect product integrity, safety, and quality assurance standards.

2. Quality & Sterility Guarantee (Replacement Only)

We stand behind the quality of our products.

• Customers must inspect all items immediately upon delivery.

• * If a product arrives damaged, degraded, or non-viable, the customer must contact us within 7 calendar days of delivery.

Requests must include:

• Order number

• Clear photographic or microscopy evidence

• Product must remain sealed and unaltered

If approved:

• We will issue a one-time replacement of the affected item.

• No cash refunds will be provided under any circumstances for biological products.

3. Opened or Altered Products

• Opened, used, altered, or mishandled products are not eligible for replacement or return.

• Improper storage, delayed inspection, or misuse voids all guarantees.

4. Non-Biological Merchandise (Accessories, Books, Equipment)

For non-biological items only:

• Returns are accepted within 30 days of delivery

• Items must be unused, unopened, and in original packaging

  A 15–20% restocking fee will be deducted

• Original shipping costs are non-refundable

• Return shipping is the responsibility of the customer

5. Authorization Required

• All returns or replacements require prior written authorization.

• Unauthorized returns will be refused and returned to sender.

6. Shipping Issues & Address Errors

• We are not responsible for delivery failures due to incorrect or incomplete addresses.

• Orders returned due to address errors may be:

• Reshipped at the customer’s expense, or

• Voided without refund

7. International Orders

• All international sales are final

• Customs delays, seizures, or refusals are outside our control

• Returned international orders may be refunded at our discretion only, minus shipping and handling costs

8. Abuse Prevention

• Any attempt to misrepresent product use, condition, or intent voids eligibility for replacement.

• Repeated or abusive claims may result in refusal of future service.

9. Policy Changes

• We reserve the right to update or modify this policy at any time without prior notice.

• The policy in effect at the time of purchase governs the transaction.